Terms & Conditions

Dear customer,

the following customer information page fulfills our legal obligations to provide information and instructions. Here we inform you about all circumstances relating to the conclusion of the contract based on your order and its processing.

I. Information about the provider

KDL GmbH
Julius-Cäsar-Str. 9a
42897 Remscheid
Germany 
Tax number: 126/5740/1036
Personally liable partner
KDL GmbH
Julius-Cäsar-Str. 9a
42897 Remscheid
Germany
Managing Director: Michael Krüger
Register Court: Wuppertal HRB 22474

Phone: +49 (0) 1512 212 77 04
Fax: 03212-2524251

II. Information on the right of withdrawal and instructions

Right of withdrawal
You have the right to withdraw from this contract within one month without giving any reason. The withdrawal period will expire after one month from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us at
KDL GmbH
Julius-Cäsar-Str. 9a
42897 Remscheid
Germany
Cell phone: +49 (0)176 51197240
Fax: 03212-2524251
kdl.gmbh@email.de
shop-versand@armrelaxpad.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of revocation
If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs
(with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within one month from the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than one month from the date on which you notify us of the cancellation of this
contract. The deadline is met if you send the goods before the expiry of the
one-month period.
You shall bear the direct costs of returning the goods.
You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling of the goods that is not necessary for testing their condition,
properties, and functionality.
End of the cancellation policy

III. Information about your data

We use the personal data you provide for the purpose of ordering goods exclusively for the fulfillment and processing of the contract. We have our goods delivered by Deutsche Post, DPD, Hermes, UPS, or DHL. These companies receive your data to the extent necessary for the delivery of the goods. Otherwise, we do not pass on your data to third parties. Once the contract has been fully processed, including full payment of the agreed purchase price, your data, which must be retained for tax reasons, will be blocked. This data will no longer be available for further use. Otherwise, your data will be deleted unless you have expressly consented to further processing and use of your data. In this case, you can request, change, or delete the stored data from us. You can revoke your consent at any time.

IV. Terms and conditions of business, sale, delivery, payment and warranty (warranty conditions)

1. Partial deliveries are permitted. If the delivery date is exceeded, the buyer is entitled to withdraw from the contract or from the part of the transaction that has not yet been completed, provided that they have previously set a reasonable grace period. Withdrawal from the contract by the buyer is not possible in the case of custom-made products. Unforeseen delivery obstacles, such as cases of force majeure, operational disruptions in our own company or in the company of the upstream supplier or manufacturer, strikes, transport difficulties, etc., release us from our delivery obligation. Claims for damages by the buyer due to delayed delivery or non-performance are excluded in all cases.
The prerequisite for delivery is the unconditional creditworthiness of the buyer. If doubts arise after the conclusion of the contract,
we are entitled to withdraw from the contract. Lack of creditworthiness is deemed to exist if the buyer does not pay a due invoice despite
a reminder.

We are entitled to freely choose both the shipping company and the shipping method at our own discretion. Our shipping costs are flat rates. Therefore, lower shipping costs cannot be claimed retrospectively. Shipping to DHL Packstations is excluded.
If customers explicitly request a different shipping method or shipping company, this shipping will be arranged at their own expense and risk in case of doubt.

2. Returns, regardless of the reason, must always be announced in advance by telephone, at which point we will decide on the costs of return shipping.

3. our prices valid on the day of purchase shall be charged.

4. The buyer must submit complaints in writing immediately, at the latest within 10 days of receipt of the goods. Complaints about damaged shipments must first be made to the responsible carrier (post office, DPD, etc.). Only if the carrier has determined that we are at fault is a complaint to us permissible. Our liability is waived if the goods are tampered with without our authorization. In the event of justified complaints, the buyer is only entitled to replacement or repair at our discretion. Direct or indirect damage will not be compensated. Claims such as rescission and reduction, reimbursement of wages, penalties for delay, etc. are excluded. In the event of justified complaints, we shall only be liable for defects to the extent that we have warranty claims against the relevant supplier or manufacturer. Further claims for compensation of any kind are excluded.

5. Warranty is provided for our products in accordance with the law applicable in Germany (BGB). Further concessions are always made as a gesture of goodwill and are not enforceable in other cases under customary law.

6 Warranty is granted for our products in accordance with the law applicable in Germany.

7. the goods remain the property of KDL GmbH until they have been paid for in full.

8. the place of performance for all claims existing between the contracting parties shall be Remscheid.

9. The legal invalidity of any part of the above terms and conditions shall not affect the validity of the remaining provisions.
10. place of jurisdiction is Wuppertal.

You can find detailed information on how we handle your data in our Privacy policy.

Please contact us if you wish. You will find the contact details in our imprint.